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App failing to synchronize

Thu, 19 Sep 2019 00:03:24 GMT

Thu, 19 Sep 2019 07:24:25 GMT

Most of the time it says no internet connection. Toggling from WiFi to data connection let it sometimes go online. You can let the app sync then, but it doesn't retrieve any information. My conclusion is that the central server is down or has issues. Also due to the shared same inconveniences.

Thu, 19 Sep 2019 07:37:21 GMT

We're having the same problem. Started a few hours ago

Thu, 19 Sep 2019 08:25:50 GMT

Same here

Thu, 19 Sep 2019 08:27:49 GMT

Same problem here today in Sweden. I am looking for similar app and if they can not fix it this week, would stop using this app and switch to another.

Thu, 19 Sep 2019 09:14:00 GMT

Yeah I'm facing the same issues. I even copied my wife's database and still have issues 😕😕😕

Thu, 19 Sep 2019 11:02:08 GMT

Same problem:(

Thu, 19 Sep 2019 12:53:32 GMT

Their backend must be down. It's worrisome that they haven't given any news since

Thu, 19 Sep 2019 13:11:50 GMT

Please solve the sync problem, I paid for the app and is very disappointing this kind of fails

Thu, 19 Sep 2019 13:29:32 GMT

please fix this soon as it is inconvenient for me and my partner to work together if the app cannot sync properly. I just started this app 2 days ago and was so happy with it that I upgraded to lifetime, and then yesterday it stopped syncing with the "no internet connection" error... after uninstalling and manually re-entering some records it stopped syncing again today afternoon... I would like a refund if this is not resolved this week!

Thu, 19 Sep 2019 15:01:52 GMT

Any updates on this?

Thu, 19 Sep 2019 15:04:25 GMT

They posted on Facebook that their servers are down and they are working on getting it fixed.

Thu, 19 Sep 2019 20:49:30 GMT

Update! They found and fixed the problem! The update will be out for Android within a few hours. Do not uninstall! You could lose data til then. They are waiting for approval from Apple to release the update for IOS which could take 48hrs.

Fri, 20 Sep 2019 05:24:07 GMT

The app update works for me!

Fri, 20 Sep 2019 07:41:14 GMT

Update works, but have to manually refresh for all users untill everything is updated in all ways.

Fri, 20 Sep 2019 08:16:10 GMT

Using IPhone and it says updated but still not syncing. Anyone else having same issue?

Fri, 20 Sep 2019 09:25:06 GMT

Android still not syncing

Fri, 20 Sep 2019 10:58:16 GMT

Still not syncing...

Fri, 20 Sep 2019 13:17:06 GMT

I downloaded the update for my iPhone but it’s still not syncing. I get “com.firebase” as an error message.

Fri, 20 Sep 2019 13:19:02 GMT

Now it also says “no internet connection” even though I have a verified strong internet connection

Mon, 23 Sep 2019 10:13:17 GMT

We were experiencing some problems with our server, so sync did not work as expected. The problem has been resolved and sync should work properly again. If you still have any out of sync data, tap sync button in the Account tab. Sorry for any inconvenience this may have caused you.

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